Refund Policy

Billing for NAVIDOCK AI is processed through the ShipYardMaster.ai Stripe account. This refund policy mirrors the parent company's policy and applies to all purchases made on navidock.shipyardmaster.ai.

Annual plans — 14-day money-back guarantee

First-time annual subscribers may request a full refund within 14 days of the initial charge. Renewals are not eligible.

Monthly plans

Monthly subscriptions are non-refundable once charged. You may cancel at any time to prevent the next billing cycle.

How to request a refund

Email hello@shipyardmaster.ai with the subject line "Refund Request" and include:

• The email address used to subscribe
• Date of purchase
• Reason for the request (optional but helpful)

Processing time

Approved refunds are processed within 5–7 business daysto the original payment method via Stripe. Bank posting times vary.

Exceptions

Refunds may be declined in cases of policy abuse, chargeback fraud, or violation of the Terms of Use.